| GSA
Frequently Asked Questions (FAQ's):
- Where should orders be
sent?
- Is ARCONAS Registered
on Central Contractor Registration Database (CCR)?
- Is ARCONAS a large or
small business?
- Does ARCONAS accept Government
purchase card orders?
- Does ARCONAS accept faxed
orders
- Does ARCONAS accept open
market orders?
- Does ARCONAS accept
orders for overseas destinations?
- Can I get products on
an expedited basis?
- Can I get products on
overnight and 2nd day delivery?
- What is ARCONAS’
policy on revised orders?
- What is ARCONAS’
policy on cancelled orders?
- What is ARCONAS’
policy on returned orders?
- What are Arconas’
lead times?
- Are Arconas’ products
available on GSA Advantage?
- Does Arconas engage in
Contractor Teaming Arrangements?
- Where can I get up to
date price lists, sell sheets, and general literature?
- Who is my Arconas sales
representative?
- What is Arconas’
Federal ID Number?
Frequently Asked Questions (FAQ's):
1. Where should orders be sent?
Orders for Arconas Corporation (GS-28F-7032G) should be made
out and sent to:
ARCONAS Corporation c/o Dealer Name
580 Orwell St.
Mississauga, Ontario
L5A 3V7 - Canada
Attention: GSA Dept.
Phone: (905) 272-0727
Toll Free: 1-800-387-9496
Fax Orders
Orders may be sent to Arconas via FAX. The FAX number is:
Fax (905) 897-7470
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2. Is ARCONAS Registered on Central Contractor
Registration Database (CCR)?
Yes
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3. Is ARCONAS a large or small business?
ARCONAS’ Business Size: Other than small.
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4. Does ARCONAS accept Government purchase
card orders?
9a Government Purchase Card orders are accepted at or below the
micro-purchase threshold.
9b Government Purchase Card orders are accepted at or above the
micro-purchase threshold (Maximum $25,000.00, no discount).
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5. Does ARCONAS accept faxed orders?
Yes, Please fax your order to the Government Sales/Customer Service
Department at:
Fax (905) 897-7470
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6. Does ARCONAS accept open market orders?
ARCONAS accepts open market (non-contract) orders at competitive
pricing. Please contact your ARCONAS Sales Representative.
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7. Does ARCONAS accept orders for overseas
destinations?
Yes. The geographic coverage (delivery ) area for the ARCONAS
GSA contracts is within the 48 Contiguous United States and the
District of Columbia. The F.O.B.(Origin) Points are F.O.B. Point
of Embarkation for orders placed by overseas destinations. Ocean
freight charges are the responsibility of the government client.
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8. Can I get products on an expedited basis?
Contact Customer Service for information.
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9. Can I get products on overnight and
2nd day delivery?
Not available.
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10. What is ARCONAS’ policy on revised
orders?
See returns, or cancelled orders.
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11. What is ARCONAS’ policy on cancelled
orders?
Client will not be charged for any cancellation if order is canceled
in writing to Arconas Corporation prior to start of production
or purchase of special fabric. If production is in process, client
will only be charged costs incurred that cannot be recovered within
a reasonable length of time (6 months).
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12. What is ARCONAS’ policy on returned
orders?
There will be a 25% restocking charge. No returns accepted without
written authorization from Arconas Corporation. Client is responsible
for freight (both ways).
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13. What are Arconas’ lead times?
Lead times vary. Please contact Customer Service for lead times
on your order.
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14. Are Arconas’ products available
on GSA Advantage?
Yes.
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15. Does Arconas engage in Contractor
Teaming Arrangements?
Yes. Please contact Customer Service to make arrangements.
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16. Where can I get up to date price
lists, sell sheets, and general literature?
Please contact your local area Sales Representative for this
information.
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17. Who is my Arconas sales representative?
Call the Head Office for the number of your local area representative.
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18. What is Arconas’ Federal ID
Number?
13-2783508
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