Customer Service Representative

We are now on a determined path to growth leading to great opportunities for personal and career growth. We are looking for an experienced Customer Service Representative who has strong math skills.

Job purpose

  • Quote and order entry processing; resource allocation, accuracy, on-time processing
  • Maintain and update client/project database

Duties and responsibilities

  • Quote and order entry processing; resource allocation, accuracy, on-time processing
  • Maintain and update client/project database within the CRM software
  • Enter orders and distribute paperwork to appropriate parties
  • Distribute quotes & correspond with appropriate parties (sales management, Account Managers, and clients)
  • Update new order and production Summary Reports
  • Contact client prior to product shipping
  • Ensure all information is available for shipping of product (W9)
  • Follow up with client after product arrival
  • Handle service orders
  • Field incoming customer service calls
  • Prepare FedEx waybills for correspondence
  • Ensuring that Arconas’ meeting rooms and Literature room are maintained in a safe and presentable fashion
  • Other related customer service tasks

Qualifications

  • Post-secondary education is an asset
  • Must have excellent verbal and written communication skills in English
  • Must have a very good command of MS Office (particularly Excel and Typing speed 50 w.p.m.)
  • Detail oriented and highly organized
  • Must have previous experience entering data in ERP accounting software
  • “Can do” attitude and ability to multitask is very important for this position
  • Experience in the contract furniture industry will be considered an asset
  • Basic knowledge and/or understanding of AutoCAD or other design software is beneficial
  • Able to meet tight deadlines

Working conditions

  • Working in an Office environment
  • Dynamic, interactive, fast-paced growth environment

Physical requirements

  • Ability to lift up to 30 pounds

The Details

This is a full-time, permanent position working from our Mississauga head office.

Hours: 8:30am to 5:00pm.

Compensation includes a competitive base and bonus, with group benefits, RRSP matching, vacation and office closure between Christmas and New Year’s.

What we provide:

  • Arconas is a privately held company, family owned and operated.
  • Secure work environment with many long-term employees.
  • Fairness in hiring/promotion practices and the provision of promotion opportunities.
  • Opportunities for personal growth and development.
  • Multicultural work environment providing a broad range of views and opinions.
  • Safety policies and committees to promote a safe work environment.
  • Clean and pleasant work areas.
  • Open door policy to discuss any issues with management and leadership staff.
  • Formal Employee Concern Process.
  • Promotion of a Respectful Workplace through our Mission and Values Statement.
  • Company policies and training.
  • Formal performance evaluation process and performance management.
  • Competitive compensation and incentive programs.
  • Company-sponsored education and training programs to improve your job knowledge and job-related skills.
  • Orientation programs to introduce new employees to the company.
  • Employee shared group benefits.
  • Free tea and coffee.
  • Free parking.
  • Arconas Matching RRSP Contribution Program.
  • Christmas holiday shutdown.
  • Regular employee functions with senior management updates.

Our Team

Ask our team what it’s like to work here and they will tell you……..

  • We’ve been in business for 45 years and our future growth is secure.
  • We have a multi-cultural team and believe our diversity and unique talents lead to superior quality products and service to our valued customers.
  • Our owners and leaders are interested in new concepts; they listen to employees and encourage them to take ownership of their ideas, positions, and growth.

Arconas welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.