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Arconas Airport Clients Among 2018 ASQ Award Winners


Arconas is proud to recognize the outstanding success of many of our airport clients; winners of ACI World’s 2018 Airport Quality Service Awards. These awards recognize airports which have achieved the highest passenger satisfaction rating in the ASQ Survey – the world’s benchmark of airport excellence. Notable winners include the two airports that tied for First Place in the ‘Best Airport by Region (over 40 million passengers per year) – North America’ category: Dallas Fort Worth International Airport (DFW) and Toronto Pearson International Airport (YYZ). At DFW, home hub to American Airlines, Arconas recently outfitted the current comfortable and timeless Flyaway seating with under-seat inPower flex modules throughout their many terminals. At YYZ, Arconas installed a suite of products for their new terminal renovation, including Place seating with built in power with a 1 to 1 power outlet to seat ratio, as well as Auweko waste and recycling bins. In addition, Dallas Love Field, home hub to Southwest airlines, features exciting amenities such as power at almost every seat, drink holders, and other passenger amenities that make boarding a breeze. We also recently added unique Green Furniture Concept benches to Fort McMurray for their family-friendly hugging zone.

ACI’s Airport Service Quality (ASQ) Awards are the industry’s most prestigious accolades. It is a world- renowned and globally established benchmarking program measuring passengers’ satisfaction while travelling through an airport.

A full list of winners that have recently worked with Arconas is provided below.

Best Airport by Size and Region (under 2 million passengers per year)

North America

  • Fort McMurray International Airport (Fort McMurray, Canada)
  • Portland International Jetport (Portland, United States)

Best Airport by Size and Region (Between 2 and 5 million passengers per year)

Latin America & Caribbean

  • Aeropuerto Internacional de los Cabos (Los Cabos, Mexico)
  • Aeropuerto International Jose Joaquin Olmedo (Guayaquil, Ecuador)

North America

  • El Paso International Airport (El Paso, United States)
  • Ottawa International Airport (Ottawa, Canada)

Best Airport by Size and Region (Between 5 and 15 million passengers per year)

North America

  • Indianapolis International Airport (Indianapolis, United States)
  • Jacksonville International Airport (Jacksonville, United States)
  • San Antonio International Airport (San Antonio, United States)

Best Airport by Size and Region (Between 15 and 25 million passengers per year)

North America

  • Dallas Love Field Airport (Dallas, United States)

Best Airport by Size and Region (Between 25 and 40 million passengers per year)

North America

  • Detroit Metropolitan Wayne County Airport (Detroit, United States)
  • Minneapolis/St Paul International Airport (Minneapolis, United States)

Best Airport by Size and Region (Over 40 million passengers per year)

North America

  • Dallas Fort Worth International Airport (Dallas, United States)
  • Toronto Pearson International Airport (Toronto, Canada)

A full list of winners can be found here: https://aci.aero/customer-experience-asq/asq-awards/current-winner-2018/departures/


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