Customer Service Representative

Arconas is the leading manufacturer and distributor of high-performance furniture for airports and passenger terminals in North America. Established in 1972 and based in Mississauga, we are dedicated to enhancing the passenger experience with our comprehensive suite of seating, power, waste, recycling, and counter solutions.

We have more than 400 installations in airports worldwide, as well as transportation and cruise terminals, government offices, courthouses, healthcare centres, universities, and other public spaces.

We are a privately-owned company that has earned recognition as one of Canada's 50 Best Managed companies since 2013.

We are now on a determined path to growth, which will lead to great opportunities for both personal and professional advancement. We are looking for a detailed and self-directed Customer Service Representative.

The Customer Service Representative is responsible for generating sales quotes and processing order entries within an on-time and accurate environment, and serving as an alternative for internal and external department requirements/support through an elevated level of professionalism and service attitude.

Duties and responsibilities

• Enter and accurately update customer information (W9 & Tax Exempt), orders, and other relevant data into the company's database or order management system
• Generation of sales quotes and order entry processing within an on-time and accurate environment
• Distribute quotes & orders with appropriate parties (Account Managers, or directly with customers)
• Assist Account Managers or customers with quote/ order inquiries, review large project layouts at the quoting stage, provide product information, inform customers of order delays, and resolve any issues or complaints in a friendly and professional manner
• Confirm the order ship to address with Account Managers or directly with customers before shipping
• Backup on service orders and RMA
• Create a freight purchase order and link it to orders
• Approve small orders under $10,000.00
• Identify and propose process improvements to enhance efficiency, streamline workflows, and optimize order processing operations
• Backup for Arconas 'central telephone system
• Other related customer service tasks, as assigned by the Customer Service Manager

Qualifications

• College or equivalent education is an asset
• Must have excellent verbal and written communication skills in English
• Proficient in using Microsoft Office software. Must have the ability work in an Excel environment
• Detail-oriented and highly organized
• Able to meet tight deadlines
• Must have previous experience entering data in ERP accounting software
• Knowledge in product quotation, entering orders for a manufacturing company
• Experience in Accounting transactions is an asset
• “Can-do” attitude and multitasking ability are essential for this position
• Basic knowledge and understanding of AutoCAD layout or other design software is beneficial
• Experience in the contract furniture industry will be considered an asset
• Able to work independently or as part of a team

Working Conditions

• Work is primarily performed in an office environment setting, or in a dedicated home office with reliable internet connectivity to support efficient and uninterrupted work, subject to managerial approval based on operational need
• Dynamic, interactive, fast-paced environment

Physical requirements

• Ordinary office setting physical demands, sitting, and working on a computer for extended periods
• Ability to lift 30 pounds
• At times, there may be a requirement to use a step ladder

Ready to embark on an exciting journey with us?

Apply now and become a valued member of our company.

We thank you for your interest in our position.

We are committed to providing equal opportunities for persons with disabilities.

Accommodations are available at all stages of the recruitment process, at the candidate’s request.